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The IUP Journal of Marketing Management

Feb'16
Focus

One of the most widely held beliefs in advertising professes that celebrity endorsements are a simple and effective way to enhance persuasion and improve advertising effectiveness.

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Significant Decline in Celebrity Usage in Advertising: A Review
Factors Influencing Halal Products Purchase Intention in India: Preliminary Investigation
Store Choice: Understanding the Shoppers’ Preference in Selecting an Apparel Multi-Brand Outlet
Consumer Awareness and Consumer Activism Among Adolescents: A Socialization Perspective
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Significant Decline in Celebrity Usage in Advertising: A Review

-- Christian Schimmelpfennig and Svend Hollensen

Over the decades, the use of celebrities in advertising has increased. Research suggests that in western countries between 20% and 30% of all advertising used celebrities in the late 1990s. During the past 10 years, however, the use of celebrities in advertising has plunged. This paper discusses why advertisers are turning away from using major celebrities in their campaigns, and what alternative individuals may be used instead of the celebrities.

Article Price : Rs.50

Factors Influencing Halal Products Purchase Intention in India: Preliminary Investigation

-- Adil Khan and Mohammad Khalid Azam

This research investigates consumer purchase intention for halal certified products in India and the motives which influence the consumption behavior of these consumers. Globally, marketers and researchers have discovered a consumer segment that is halal market, with a very high potential. The potential of global halal market, excluding Islamic finance, is USD2.3 tn. As this is a largely untapped market, the current research focuses on understanding India’s large Muslim consumers’ segment. The study employs a survey instrument based on the ‘Theory of Planned Behavior’. Apart from the three variables of original model, viz. attitude towards behavior, subjective norm and perceived behavior control, religiosity is also considered in the model to check its impact on purchase intention for halal certified products. Hypotheses are tested using correlation and regression analyses. The study finds that attitude and perceived behavior control are the significant and most important factors influencing the purchase intention for halal certified products. On the other hand, it finds that religiosity and subjective norms are insignificant factors, which is against the common sense belief considering the religious connotation of the products in question.

Article Price : Rs.50

Store Choice: Understanding the Shoppers’ Preference in Selecting an Apparel Multi-Brand Outlet

-- M Rupesh Kumar and A G V Narayanan

This study aims to find out the factors influencing the shoppers’ preference in selecting a Multi-Brand Outlet (MBO). Then, it aims to determine the factors influencing shoppers’ decision in selecting one category from the three retail categories considered in this study such as staying with the same MBO, to move from one MBO to another and to shift to an MBO from an Exclusive Brand Outlet (EBO). The study was conducted among 400 respondents in Coimbatore city, India. The data was analyzed using Kendall’s (W) coefficient of concordance for arriving at the mean ranking. The study concludes that store image is the most important factor preferred by the respondents in selecting an MBO. Further, store image and wider choice are the two major reasons for shoppers to move from one MBO to another. Finally, the offers and promotions are the major reasons indicated by the shoppers to come to an MBO from an EBO. This paper is an effort to assist the retailers to understand the important factors affecting the shoppers’ choice of an MBO.

Article Price : Rs.50

Consumer Awareness and Consumer Activism Among Adolescents: A Socialization Perspective

-- Amardeep Kaur Ahluwalia and Preeti Sanan

Children are the most vulnerable segment of the market. They get easily influenced by the tactics used by the marketers. They should possess knowledge about their rights and duties as consumers, so that they do not fall into the trap of marketers. This study aims to examine the level of consumer affairs knowledge and consumer activism among adolescents. It also examines the influence of various socialization agents like parents, peers, mass media, school and demographic variables like age, gender and economic class of adolescents on consumer affairs knowledge and consumer activism. A questionnaire survey was conducted on 800 adolescents between the age of 10 and 17 years of different government and private schools in Punjab. Statistical techniques like t-test, correlation and regression analysis were used. The results suggest that male adolescents, older adolescents and adolescents belonging to upper economic class have more consumer affairs knowledge and perform consumer activism more frequently. As per regression analysis, mass media influences consumer affairs knowledge, while parents and TV have been found to be significant socialization agents for consumer activism.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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